8mbet Privacy Policy – Personal Data Protection for Malaysian Users

8mbet is the data controller responsible for processing the personal data of users on our platform. We operate in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection principles.

As the data controller, 8mbet takes full responsibility for ensuring that the personal data you provide is processed lawfully, fairly, and transparently; collected only for stated purposes; retained no longer than necessary; and protected against unauthorised access, loss, or disclosure.

For us, your privacy is more than a legal obligation — it is a core value built into how we design 8mbet's products and internal processes, right from the day we launched in 2018.

8mbet collects various categories of personal data depending on how you interact with our platform. Below is an overview of the data we may collect:

8mbet never collects sensitive data such as medical information, political affiliations or religious beliefs. We only collect data that is strictly necessary to deliver our services safely and efficiently.

Your personal data is collected through several key channels:

8mbet processes your personal data only for legitimate, clearly stated purposes. We will not use your data for any other purpose without obtaining your consent first. The primary purposes for data processing are as follows:

• Account Management: Creating, verifying, and managing your 8mbet account, including the login process, password recovery, and profile updates;
• Payment Processing: Processing your deposits and withdrawals securely and accurately via approved Malaysian payment methods;
• Legal Compliance (KYC/AML): Fulfil legal obligations under Know Your Customer (KYC) and anti-money laundering (AML) requirements;
• Platform Security: Detecting and preventing fraud, unauthorized access, account misuse and activities that violate our terms of service;
• Service Provision: Providing you with access to all games, promotions and 8mbet platform features you are eligible for;
• Customer Support: Handling your complaints, enquiries, and support requests efficiently;
• Service Communications: Sending important notifications regarding your account, transactions, policy changes or security issues;
• Marketing (With Consent): Sending you information about the latest 8mbet promotions, bonuses, and offers — only if you have given consent to receive marketing communications.

8mbet not sell your personal data to any party. However, in the course of operating our platform, there are limited circumstances where data may be shared with trusted third parties:

• Payment Providers: Payment gateway providers such as Touch 'n Go, GrabPay, DuitNow and Malaysian banks that process your transactions receive only the minimum information required to complete the payment;
• Game Software Provider: Companies such as Evolution Gaming, Ezugi, and Pragmatic Play, which provide Live Casino games, may require minimum session data to deliver a seamless gaming experience;
• IT Service Providers: Server hosting companies, cybersecurity services and analytics providers we use to operate the 8mbet platform are bound by strict confidentiality agreements;
• Legal Authorities: We will disclose data where required by court order, direction from a law enforcement agency, or other lawful legal requirements in Malaysia;
• Independent Audit: Third-party auditors who verify the fairness of our games and the financial integrity of our platform receive only aggregated data that cannot be used to identify any individual.

All third parties we work with are bound by data processing agreements that require them to protect your information to the same or higher standard as our own privacy policy.

8mbet invests seriously in security infrastructure to protect your personal data from unauthorised access, loss, alteration, or disclosure. The technical and organisational security measures we implement include:

• Data Encryption in Transit: SSL/TLS 256-bit encryption protects all communications between your browser and 8mbet's servers;
• Stored Data Encryption: Sensitive data such as passwords and financial information is encrypted using industry-standard cryptographic algorithms;
• Two-Factor Authentication (2FA): 2FA is available for all accounts and is strongly recommended for an additional layer of security;
• 24/7 Threat Monitoring: Our intrusion detection system continuously monitors for abnormal activity and triggers immediate alerts;
• Internal Access Controls: Only authorised 8mbet staff who require access to perform their duties may access user data, and all access is logged and audited;
• Regular Penetration Testing: Independent security testing is conducted on a regular basis to identify and address vulnerabilities before they can be exploited.

8mbet retains your personal data only for as long as it is needed for the stated purposes or as required by law. General data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active with 8mbet;
• Financial & Transaction Records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's tax and audit legal requirements;
• KYC Records: Retained for 5 years after account closure to comply with AML (Anti-Money Laundering) requirements;
• System & Security Logs: Retained for 2 years for investigation purposes in the event of a security incident;
• Customer Support Records: Retained for 3 years to assist with historical reference and service quality improvement.

Once the applicable retention period has passed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

As a data subject, you are entitled to the rights protected under Malaysia's PDPA 2010 and the data protection principles we adhere to. Your rights are as follows:

To exercise any of the rights above, please contact our privacy team at support@8mbet.me stating the right you wish to exercise and the information required to verify your identity.

The 8mbet website uses cookies to enhance your experience. Cookies are small text files stored on your device when you browse our site. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the 8mbet platform.

In certain circumstances, the 8mbet platform may contain links to websites or services operated by third parties. These links are provided for your convenience only.

8mbet has no control over the content, privacy policies, or security practices of those third-party websites. We strongly encourage you to read the privacy policy of every website you visit. This 8mbet Privacy Policy applies solely to the 8mbet.me platform.

The 8mbet platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors under 18 years of age.

Should we find that personal data has been collected from an underage individual without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian and believe your child has registered an account with 8mbet, please contact us immediately at support@8mbet.me and we will handle the situation promptly and responsibly.

8mbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any changes will be posted on this page with a revised "Updated" date.

For material changes — those that significantly alter how we process your data — 8mbet is committed to notifying you via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you time to review the changes and decide whether to continue using our platform.

If you have any questions, concerns or complaints regarding how 8mbet handles your personal data, we encourage you to reach out to us directly:

• Privacy Email: support@8mbet.me (please include "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the 8mbet website
• Target Response Time: 1–2 business days for privacy-related enquiries

We are committed to addressing every privacy complaint thoroughly and providing a satisfactory response. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the independent regulatory body for matters relating to the PDPA 2010.

For general enquiries about the 8mbet platform, also visit the FAQ covering a wide range of topics including account security, transactions and gameplay.